Pencil Case Dance

Returns Policy

Our policy lasts 30 days. If you are not happy with your purchase you may return it to us for exchange or refund. If 30 days have gone by since your purchase, unfortunately, we are unable to offer you a refund or exchange.

To be eligible for a return, your item must be in new, unused condition, with the tags attached, and in the original packaging.

Ballet flats are not eligible for return if the elastics have been tightened. Please ensure you are happy with your new shoes before tightening the elastics. Hosiery products are unable to be returned where packaging has been opened due to hygiene reasons.

To complete your return, please email with your order confirmation number:

NZ: pw@pwdancewear.co.nz
AU: enquiries@pwdancewear.com.au

Shipping

Shipping within Australia is free for orders valued at $79 or more. A flat rate of $10 applies to orders valued under $79, throughout Australia. Should you be purchasing from overseas, an extended Shipping Fee will be charged.

We aim to deliver your order within 5 working days however please allow up to 10 days for delivery. Rural delivery will be an additional 2 days. This is due to postal delays experienced across the country.

You will receive tracking notification once your order is dispatched.

We are unable to ship to PO Boxes.